Lupiter Technologies. (‘We,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how Lupiter Technologies collects, uses, and discloses your personal information. This Privacy Policy applies to our website, https://lupitertech.com/, and its associated subdomains (collectively, our “Service”). By accessing or using our service, you signify that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this privacy policy and our terms of service.
Definitions and key terms
For this privacy policy:
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Lupiter Technologies LLP, Old No. 9, New No. 17, Seethammal Road, Seethammal Colony, Alwarpet, Chennai, Tamil Nadu-600018, India, that is responsible for your information under this Privacy Policy
- Country: where Lupiter Technologies or the owners or founders of Lupiter Technologies are based, in this case, India.
- Customer: refers to the company, organization, or person that signs up to use the Lupiter Technologies Service to manage relationships with your consumers or service users.
- Device: any internet-connected device, such as a phone, tablet, computer, or any other device, that can be used to visit Lupiter Technologies and use the services.
- IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned to geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by Lupiter Technologies or are under contract to perform a service on behalf of one of the parties.
- Personal Data: Any information that is directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by Lupiter Technologies as described in the relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
- Website: Lupiter Technologies’s site, which can be accessed via this URL: https://lupitertech.com/
- You: A person or entity that is registered with Lupiter Technologies to use the services.
What information do we collect?
- Name or Username
- Phone Numbers
- Email Addresses
- Job Titles
How do we use the information we collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us better respond to your individual needs),
- To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you.)
- To improve customer service (your information helps us more effectively respond to your customer service requests and support needs.)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When do we use customer information from third parties?
We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage marketing, credit card processing, customer service, and fulfilling orders for products and services you may purchase through our platform. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks- If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared location, and the type of device used to visit the service. They may aggregate information about our advertising and what you see on the service and then provide auditing, research, and reporting for us and our advertisers.”
We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.
Where and when is information collected from customers and end users?
We will collect the personal information that you submit to us. We may also receive personal information about you from third parties, as described above.
How Do We Use Your Email Address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Could my information be transferred to other countries?
We are incorporated in India. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data By using any of the aforementioned, you voluntarily consent to the trans-border transfer and hosting of such information to the fullest extent permissible by applicable law.
Is the information collected through our service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows: You can contact us in order to (1 ) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph) by cancelling your account Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this privacy policy prior to such an update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to Protecting information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate- Promptly after receiving your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
Personnel
If you are one of our workers or applicants, we collect information you voluntarily provide to us. We use the information collected for human resources purposes in order to administer benefits to workers and screen applicants. You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you- Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this privacy policy prior to such an update, correction, change, or deletion.
Sale of Business
We may give information to a third party if all or most of our assets are sold, merged, or otherwise transferred, including the part of our business that the service is related to, or if we go out of business or someone files a petition for bankruptcy reorganization or a similar proceeding against us. This only applies if the information is kept private and is not linked to any of our other businesses.
Affiliates
We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this privacy statement, a “corporate affiliate” is any individual or organization that directly or indirectly controls, is under our control, or shares some other form of control with us. The terms of this privacy policy will apply to how our corporate affiliates handle any information about you that we provide to them.
How Long Do We Keep Your Information?
We keep your information only as long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive or credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider database, only to be accessible by those authorized with special access rights to such systems and who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. However, we cannot guarantee or warrant the absolute security of any information you transmit to us or promise that a breach of any of our physical, technical, or managerial safeguards won’t allow unauthorized access to, disclosure of, alteration of, or destruction of your information on the service.
Governing Law
The laws of India, excluding its conflicts of law rules, shall govern this agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.
Your Consent
By using our service, registering an account, or making a purchase, you consent to this Privacy Policy
Links to Other Websites
This privacy policy applies only to the services. The services may contain links to other websites not operated or controlled by them. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Cookies
We use this to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to personalize the content that you see on our website. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in cookies.
Payment Details
In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.
Changes To Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and/or update the privacy policy modification date below.
Third-Party Services
We may display, include, or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services (‘Third-Party Services”).
You acknowledge and agree that we shall not be responsible for any third-party services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any third-party services.
Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
Facebook Pixel
Facebook Pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook Pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy
Tracking Technologies
- Cookies
We use cookies to enhance the performance and functionality of our service, but they are not essential to their use. However, without these cookies, certain functionality like videos may become unavailable, or you would be required to enter your login details every time you visit our service, as we would not be able to remember that you had logged in previously.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy, we are going to explain exactly how and why this data is collected and how we maintain this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control EU residents have over their personal data.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect
- Personal data should only be collected to fulfil a specific purpose, and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
- Personal data should be held no longer than necessary to fulfil its purpose
- People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breaches. Beyond these facts, it’s simply the right thing to do. At Help Scout, we strongly believe that your data privacy is very important, and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.
Individual Data Subject’s Rights: Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR We process or store all personal data with fully vetted, DPA-compliant vendors. We do store all conversation and personal data for up to 6 years, unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve, and remove personal data. We got you! We’ve been set up as self-service from the start and have always given you access to your data and your customers data Our customer support team is here for you to answer any questions you might have about working with the API.
Contact Us
Don’t hesitate to contact us if you have any questions.
- Via Email: [email protected]